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30 Day Money Back Guarantee Return PolicyOur 30 Day money back guarantee is for new customers only. Software Upgrades, Workstations,a nd Add-on Modules are not refundable for existing customers. All software materials must be returned in its original state for a full refund (shipping charges does not apply) Items to be returned include: HVAC Office User's Guide, HVAC Office CD-ROM, and Customized Database, and instructions sheets. You must submit in writing on company letter head you refund request. 30 Day Money Back Guarantee does not apply to customers who have received our 90, 60, or 30 Day Trials. Refunds will be issued after the 30 Day Guarantee period has expired. Please call our office at (972) 271-6898 to request a return shipping address.
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