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Frequently Asked Questions

1. Log into Quantrac
2. Go to Maintenance|Quantrac Technical Support only|Execute Function
3. Enter the Daily code. (must get this from support as it changes daily)
4. In the Tables field click the drop down arrow and select Invoice & click the open button.
5. Find of the invoices that has the negative balance by the Invoice # field.
6. Once you have found it, click the blank square next tot he invoice ID # and that should highlight the entire row.
7. Scroll all the way to the right until you see the column Invoice Payments. You should see your negative dollar amount here.
8. Change the payment amount to $0.00 and then change the Invoice Balance to the amount of the original invoice (only if incorrect.
9. You will continue to do this fall invoices that you need to correct.
10. Once finished close all open windows until you are back at the main Quantrac screen.
11. Go to Accounting|Functions|Update Invoice balances. If you have an open deposit you will be required to post the deposit.
12. Go back to Maintenance|Quantrac Tech Support Only|Reset Button Colors.
13. This may take a few minutes to update. Once finished go check your customer accounting to see if everything looks correct.