About Quantrac Corporation

"About eleven years ago, I came to the realization that my business was operating inefficiently. Each time a customer called for service, information, equipment pricing, or advice about his/her air conditioning/heating needs, we logged the call manually on call sheets or work orders. All customer information was handwritten for each call, whether or not the customer had been previously established. This began a paper trail that required a tremendous amount of wasted time and energy to maintain. This system worked reasonably well when my business was small. However, as we grew, we became increasingly overwhelmed. Something had to be done!

"I had seen a few computer programs advertised in the HVAC publications and decided to investigate further. After surveying the market and trying the programs available at the time, however, I determined that no comprehensive (and affordable) system existed that would effectively fill my need for accurate and dependable customer service management, record keeping, and other tasks.

"So, I enlisted the assistance of M. Sutton, a computer programming professional and together in 1991 we began developing custom software for my business. The system so dramatically enhanced my operation that we later decided to make it available to other HVAC dealers. Accordingly, the database evolved into Quantrac Corporation's HVAC Office^®."